Integrate Facebook Messenger, Whatsapp, Telegram and more

[claitonharger]

Hi, I would also like to know if there is any forecast or update on the progress.
Thank you.

[JethroPaul]

Hi,

At the moment, we don’t have any information on when this feature will be implemented. We will inform you on our updates page or via the notifications in the tawk.to dashboard once this feature is implemented.

Feel free to let me know if you have any more questions.

[xanderv]

Hi,

If we don’t have information on when, do we at least have information on how important the dev team deem this integration? On a scale of 1 to 10?

Thanks

[JethroPaul]

Hi @xanderv ,

Thanks for reaching out!

While we don’t have a public roadmap and can’t provide a specific timeline or priority rating on a scale from 1 to 10, I can share that our current focus is on expanding the flexibility of AI Assist and building omnichannel integrations. These initiatives are top priorities for the team at the moment.

If we have more details on the integration in question down the road, we’ll be sure to keep you updated.

Let me know if you have any other questions!

[LEOHDZ]

mmm… Omni-channel should be the absolute top priority, especially since all other competitors have had integration with WhatsApp, Telegram, Instagram, Messenger, X, Line, and WeChat for years

[Hermann]

Whatsapp integration gets more and more important. I actually signed up for the breath of features of tawk, but without whatsapp integration all the nice features are useless.

[LEOHDZ]

I just gave up on tawk,to a while ago. Most competitors have had WhatsApp integration for a very long time, while Tawk.to has been promising an integration for years, but it still hasn’t happened.

[JethroPaul]

Hi,

Thank you for reaching out and sharing your feedback — we truly appreciate it.

While we can’t provide a specific timeline or ETA at this stage, please know that this feature is one of our top priorities. We’re actively working towards it, and we’re confident it will be implemented in the near future.

We’ll be sure to notify you as soon as it becomes available.

Thanks again for your support and patience.

[LEOHDZ]

any updates on this?

[Elvaric5]

@Mel

This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This Will save us a ton of time because it allows us to manage all our visitor’s messages coming from many different sources in a single place.

This is a great idea! Managing messages from live chat, Facebook, email, and Telegram in one place will save a lot of time and keep things organized.

[jr96]

It’s been over two years since the Messenger integration was introduced, and it remains half-baked. As of May 2025, Facebook Messenger has completely stopped working in tawk.to — we haven’t seen a single new message ingested into the portal since then.

Other promised integrations have quietly been ignored, while instead we continue to see updates nobody asked for. Even simple requests like dark mode — a staple of web design for over a decade — have been deferred under the excuse of a “platform overhaul,” while instead we get half-translated UI elements, questionable design changes, and borderline useless API endpoints shipped with fervor and great frequency.

We pay $130/month for tawk.to, and it’s hard to understand how paying customers can be treated this way. The platform’s value is being eroded by neglected integrations and misplaced priorities.

And please — I’m not looking for the usual canned forum reply we’ve all seen from moderators here (the “Hi, thanks for your feedback, no ETA but it’s a top priority” script). That line has been recycled for years, and it’s no longer an acceptable substitute for a real answer.

What’s needed now is a clear, concrete update on:

1. Whether Messenger support is officially being maintained,
2. If/when other promised platform integrations will actually be delivered, and
3. What the real roadmap is for reliable channel support — beyond cosmetic UI churn.

At this point, it’s difficult to justify continuing to invest in tawk.to without real answers and accountability.

[LEOHDZ]

@jr96 Couldn’t have said it better.

[kristaps]

Hi @jr96,

We’re not aware of any platform-wide issues with Messenger. If your property stopped receiving messages back in May, did you submit a support ticket? If so, please send me the support ticket number privately, and I’ll assist you further with this case.

To directly address your points:

1. Messenger is maintained. Plenty of accounts actively use it.
2. Channel integrations are progressing. We quietly shipped SMS last week. WhatsApp is next, with many other channels coming soon after.
3. Roadmap: Messenger done. → SMS done. → WhatsApp In progress… → additional channels next, based on popularity among our users.

I’m not sure what you mean by “cosmetic UI churn” in this context, but your broader feedback on priorities is noted and will be passed on. To reiterate, channel integrations remain a top priority for us.

We appreciate your patience while the team is diligently working behind the scenes.

If you’d like to discuss your Messenger support case further, feel free to DM me or email kristaps@tawk.to.

[johnpcrt]

Any updates on Whatsapp Integration?

[Janice]

Hi johnpcrt,

Thank you for following up. At this time, WhatsApp integration is not yet available in tawk.to. While we can’t provide a specific timeline or ETA at this stage, please know that this feature is one of our top priorities. We’re actively working towards it, and we’re confident it will be implemented in the near future.

Once released, it will be announced on our updates page and through release notes.

Thank you for your patience.

Regards,

[kristaps]

The WhatsApp integration is now available!

Read more about the update here:

2025 EOY Update - WhatsApp, Dark Mode +more

[LEOHDZ]

Finally! wow and also dark mode. congratulations you guys knock it out the park!

[Clerison]

Very good! Congratulations!

However, I noticed that in this new update the part about adding or editing new articles in the knowledge base is bugged. If you could take a look at it.

And once again, congratulations on the integration we’ve been waiting for.

[LEOHDZ]

my integration is not working I cannot add my whatsapp business number. i t gives me an error

[kristaps]

Hi @LEOHDZ, thanks for your feedback, please contact our support team at support@tawk.to to help you troubleshoot this issue. If you could provide a recording using jam.dev with the exact steps to reproduce this, that would be much appreciated.