Hello!
I use the chat widget on my website and am very satisfied.
I would like one more thing.
My widget is only visible to my registered B2B customers. Pre-chat is activated. But since I always know my customers, I would like to skip the pre-chat and always know immediately who my customer is.
Is there a possibility to integrate it like this?
I used to use Freshworks live chat and they gave this option. It was a lot easier for us in the company.
We would be very happy about this feature.
Thanks!
Best regards
immosearch team
Hi @immosearchsupport,
Thanks for your question and welcome to the community!
Yes, you can pre-fill the pre-chat form using our JavaScript API. Learn more here: Set Name & Email Through The JavaScript API – tawk.to Developer Portal
Let me know if you’re able to successfully implement this solution or if you have any other questions. Happy to help.
Cheers,
Kristaps
Hi and thanks!
I was told in live chat that this feature doesn’t exist and that I should create a post for it on this tawk-page.
Now I’m happy that these exist!
As I see, there is “Name” and “Email”. Can I also add a 3rd value? Is there a possibility?
We need 3 values:
Name (first+lastname)
E-mail
Company-name
Additional question: Do I have to deactivate the pre-chat for this widget?
KG
Aldin
Hi @immosearchsupport,
Yes, you can add other values in the pre-chat form. However, I’m not sure if they can be pre-filled because it would require the field to have a linked variable. We may be adding a solution for this in the future.
Depending on how you’ve set it up, if you deactivate the pre-chat form, the fields may no longer be pre-set. I suggest testing it out to see if you can reach the desired outcome.
Let me know how it goes and if you have any other queries.
Kris
