I use the chat widget on my website and am very satisfied.
I would like one more thing.
My widget is only visible to my registered B2B customers. Pre-chat is activated. But since I always know my customers, I would like to skip the pre-chat and always know immediately who my customer is.
Is there a possibility to integrate it like this?
I used to use Freshworks live chat and they gave this option. It was a lot easier for us in the company.
We would be very happy about this feature.
Thanks for your question and welcome to the community!
Let me know if you’re able to successfully implement this solution or if you have any other questions. Happy to help.
Hi and thanks!
I was told in live chat that this feature doesn’t exist and that I should create a post for it on this tawk-page.
Now I’m happy that these exist!
As I see, there is “Name” and “Email”. Can I also add a 3rd value? Is there a possibility?
We need 3 values:
Additional question: Do I have to deactivate the pre-chat for this widget?
Yes, you can add other values in the pre-chat form. However, I’m not sure if they can be pre-filled because it would require the field to have a linked variable. We may be adding a solution for this in the future.
Depending on how you’ve set it up, if you deactivate the pre-chat form, the fields may no longer be pre-set. I suggest testing it out to see if you can reach the desired outcome.
Let me know how it goes and if you have any other queries.