The system is able to update in real time all the customers from the traffic on the website, however, it is not possible to filter them and found an specific customer by using the email or name from that list. sometimes agents closes the chats accidentally and the customer is sent back to the traffic and as it updates in real time, it get lost with the other 6K customers that are already on the site without an option to retrieve it unless the customer reach back so he get queued again. It would be awesome that we can filter them to retrieve the customers and provide better assistance.
Hi,
Thanks so much for sharing your feedback with us. We understand how valuable a filtering option would be in managing your customers more efficiently. Just to confirm, could you let us know where exactly you’d like this filtering option to be available?
Looking forward to your clarification.
We would like to be available on the “monitoring” which is where the traffic of the website is shown. The screenshot I posted is from the system we used to work with, in case you need more details, let me know so I can share more of what options are available on each of the topics.
Thank you for the fast reply.
Hi,
Thanks for the information and feedback. Currently, you can use this menu to filter the monitoring section.
I’ll also share your suggestion with our development team for consideration in future updates.
Currently, the Filter Visitors button does not offer email or name filtering as the original poster requested.
Hi,
Yes, I’ve already forwarded your request to our team, and it has been added to their list for review. While I’m unable to provide an ETA at this time, we’ll share any updates on our Updates page and in this thread as soon as the feature is implemented.
Thank you for your patience and understanding!