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Stelth mode for agents
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1
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453
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May 27, 2025
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View Article Status on the Knowledgebase List View
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1
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476
|
May 27, 2025
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Please bring back chatinput on triggers 🙏🏻
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6
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1213
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May 21, 2025
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Request: Table of contents in knowledge base
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1
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460
|
May 21, 2025
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Do Not Want to See Live Preview of Users' Responses
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2
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854
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April 21, 2025
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Statistics - Time spent by user by session for Audio Video Add on (Agent Productivity KPI)
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1
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417
|
April 11, 2025
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Standardize thumbnailing when sharing knowledge base links
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1
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417
|
April 4, 2025
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Couple NotebookLM with the AI
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1
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436
|
April 4, 2025
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JavaScript API: creating attributes
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1
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1872
|
April 2, 2025
|
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Activate AI using the Triggers configuration
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1
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1021
|
March 28, 2025
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Change hard coded "Message Me" text
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3
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697
|
March 18, 2025
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Support for editing ticket reminder text in shortcuts, allowing custom fields to be added
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0
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533
|
March 13, 2025
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Calendar Integration
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3
|
739
|
March 3, 2025
|
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Feature to Export All Knowledge Base
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1
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720
|
February 21, 2025
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Ticket submission form to include attachment option for images
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2
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552
|
February 20, 2025
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JOB TITLE in pre-chat form
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1
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482
|
February 18, 2025
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if an agent forgets to reply in the middle of conservation, automatically send a message
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1
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825
|
February 17, 2025
|
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Allow click on copy on custom attribute
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3
|
478
|
February 11, 2025
|
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Add a Webhook for Knowledgebase Articles
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1
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473
|
February 5, 2025
|
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Ability to transfer chat BACK to AI
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1
|
605
|
February 4, 2025
|
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When creating a ticket, provide button to insert summarized chat history to ticket body
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3
|
880
|
January 20, 2025
|
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Wehbook submission for the Lead Capture Form
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1
|
470
|
January 20, 2025
|
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Wehbook submission for the Lead Capture Form
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0
|
445
|
January 20, 2025
|
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Creating an internal AI consultant.
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1
|
1216
|
January 17, 2025
|
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Webhook: Create Ticket, ability to close tickets in tawk automatically
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1
|
744
|
January 16, 2025
|
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Show me when someone is replying — when I am in the inbox
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0
|
524
|
January 10, 2025
|
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Shortcuts option: Request to be able to remove "Add new Shortcut" for users without permission
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1
|
614
|
January 8, 2025
|
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Allow for changing the size of the chat icon
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0
|
853
|
January 6, 2025
|
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Google Calendar (Google My Business) Integration
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|
0
|
520
|
January 5, 2025
|
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Ability to hide the number of published articles in Help Center Category
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2
|
946
|
January 3, 2025
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