|
Accessibility with KB and ticket submission
|
|
1
|
795
|
June 13, 2025
|
|
Drop into chat on first click
|
|
1
|
587
|
June 4, 2025
|
|
Request: Improve Chat History Availability After Agent Ends Session
|
|
1
|
770
|
June 4, 2025
|
|
Export detailed chat data to CSV
|
|
1
|
1060
|
June 3, 2025
|
|
Have an Option to Ban Device
|
|
1
|
701
|
June 3, 2025
|
|
Silent resolve of support tix
|
|
5
|
590
|
June 2, 2025
|
|
Improve the border in the inicial chat screen with the triggers action
|
|
2
|
519
|
May 28, 2025
|
|
Stelth mode for agents
|
|
1
|
503
|
May 27, 2025
|
|
View Article Status on the Knowledgebase List View
|
|
1
|
516
|
May 27, 2025
|
|
Please bring back chatinput on triggers 🙏🏻
|
|
6
|
1302
|
May 21, 2025
|
|
Request: Table of contents in knowledge base
|
|
1
|
500
|
May 21, 2025
|
|
Do Not Want to See Live Preview of Users' Responses
|
|
2
|
918
|
April 21, 2025
|
|
Statistics - Time spent by user by session for Audio Video Add on (Agent Productivity KPI)
|
|
1
|
456
|
April 11, 2025
|
|
Standardize thumbnailing when sharing knowledge base links
|
|
1
|
452
|
April 4, 2025
|
|
Couple NotebookLM with the AI
|
|
1
|
473
|
April 4, 2025
|
|
JavaScript API: creating attributes
|
|
1
|
1945
|
April 2, 2025
|
|
Activate AI using the Triggers configuration
|
|
1
|
1069
|
March 28, 2025
|
|
Change hard coded "Message Me" text
|
|
3
|
753
|
March 18, 2025
|
|
Support for editing ticket reminder text in shortcuts, allowing custom fields to be added
|
|
0
|
570
|
March 13, 2025
|
|
Calendar Integration
|
|
3
|
802
|
March 3, 2025
|
|
Feature to Export All Knowledge Base
|
|
1
|
774
|
February 21, 2025
|
|
Ticket submission form to include attachment option for images
|
|
2
|
592
|
February 20, 2025
|
|
JOB TITLE in pre-chat form
|
|
1
|
514
|
February 18, 2025
|
|
if an agent forgets to reply in the middle of conservation, automatically send a message
|
|
1
|
872
|
February 17, 2025
|
|
Allow click on copy on custom attribute
|
|
3
|
522
|
February 11, 2025
|
|
Add a Webhook for Knowledgebase Articles
|
|
1
|
510
|
February 5, 2025
|
|
Ability to transfer chat BACK to AI
|
|
1
|
644
|
February 4, 2025
|
|
When creating a ticket, provide button to insert summarized chat history to ticket body
|
|
3
|
936
|
January 20, 2025
|
|
Wehbook submission for the Lead Capture Form
|
|
1
|
509
|
January 20, 2025
|
|
Wehbook submission for the Lead Capture Form
|
|
0
|
486
|
January 20, 2025
|
