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Drop into chat on first click
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1
|
577
|
June 4, 2025
|
|
Request: Improve Chat History Availability After Agent Ends Session
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1
|
749
|
June 4, 2025
|
|
Export detailed chat data to CSV
|
|
1
|
1048
|
June 3, 2025
|
|
Have an Option to Ban Device
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|
1
|
689
|
June 3, 2025
|
|
Silent resolve of support tix
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5
|
581
|
June 2, 2025
|
|
Improve the border in the inicial chat screen with the triggers action
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2
|
509
|
May 28, 2025
|
|
Stelth mode for agents
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1
|
488
|
May 27, 2025
|
|
View Article Status on the Knowledgebase List View
|
|
1
|
509
|
May 27, 2025
|
|
Please bring back chatinput on triggers 🙏🏻
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6
|
1282
|
May 21, 2025
|
|
Request: Table of contents in knowledge base
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|
1
|
491
|
May 21, 2025
|
|
Do Not Want to See Live Preview of Users' Responses
|
|
2
|
904
|
April 21, 2025
|
|
Statistics - Time spent by user by session for Audio Video Add on (Agent Productivity KPI)
|
|
1
|
447
|
April 11, 2025
|
|
Standardize thumbnailing when sharing knowledge base links
|
|
1
|
445
|
April 4, 2025
|
|
Couple NotebookLM with the AI
|
|
1
|
463
|
April 4, 2025
|
|
JavaScript API: creating attributes
|
|
1
|
1922
|
April 2, 2025
|
|
Activate AI using the Triggers configuration
|
|
1
|
1055
|
March 28, 2025
|
|
Change hard coded "Message Me" text
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|
3
|
742
|
March 18, 2025
|
|
Support for editing ticket reminder text in shortcuts, allowing custom fields to be added
|
|
0
|
563
|
March 13, 2025
|
|
Calendar Integration
|
|
3
|
783
|
March 3, 2025
|
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Feature to Export All Knowledge Base
|
|
1
|
760
|
February 21, 2025
|
|
Ticket submission form to include attachment option for images
|
|
2
|
581
|
February 20, 2025
|
|
JOB TITLE in pre-chat form
|
|
1
|
507
|
February 18, 2025
|
|
if an agent forgets to reply in the middle of conservation, automatically send a message
|
|
1
|
861
|
February 17, 2025
|
|
Allow click on copy on custom attribute
|
|
3
|
510
|
February 11, 2025
|
|
Add a Webhook for Knowledgebase Articles
|
|
1
|
501
|
February 5, 2025
|
|
Ability to transfer chat BACK to AI
|
|
1
|
635
|
February 4, 2025
|
|
When creating a ticket, provide button to insert summarized chat history to ticket body
|
|
3
|
920
|
January 20, 2025
|
|
Wehbook submission for the Lead Capture Form
|
|
1
|
497
|
January 20, 2025
|
|
Wehbook submission for the Lead Capture Form
|
|
0
|
472
|
January 20, 2025
|
|
Creating an internal AI consultant.
|
|
1
|
1282
|
January 17, 2025
|
