|
Sending automatic greeting text should be available as I join chat with the visitor
|
|
2
|
453
|
February 27, 2024
|
|
Use the same chat over multiple subdomains
|
|
1
|
584
|
February 1, 2024
|
|
Improved support for the future
|
|
1
|
314
|
January 18, 2024
|
|
Ability to 'Sleep' or pause repeating notifications of the desktop app
|
|
1
|
380
|
January 16, 2024
|
|
[Released] Embed images and add files to Shortcuts
|
|
3
|
455
|
January 9, 2024
|
|
New Filter in Reports
|
|
2
|
339
|
January 9, 2024
|
|
Right mouse button should not be disabled in chat window
|
|
0
|
307
|
January 8, 2024
|
|
NPS Measurement
|
|
0
|
318
|
January 3, 2024
|
|
Visual chat request alerts should be available, not only sound
|
|
0
|
329
|
January 3, 2024
|
|
Customer satisfaction survey
|
|
4
|
582
|
December 20, 2023
|
|
Make Contact Attributes accessible within Zapier
|
|
0
|
474
|
November 18, 2023
|
|
Google Business Profile Chat & Facebook Chat
|
|
2
|
697
|
November 17, 2023
|
|
Add missed chat as a trigger in the API
|
|
1
|
391
|
November 15, 2023
|
|
Introduce departments hierarchy
|
|
1
|
389
|
November 15, 2023
|
|
Avoid showing the Details ticket number to users on subject email
|
|
1
|
420
|
November 15, 2023
|
|
Translate chats in real-time
|
|
5
|
2001
|
November 5, 2023
|
|
Suggestion to add transfer to another team
|
|
2
|
334
|
October 23, 2023
|
|
Allow AI-Assist Avatar Upload
|
|
7
|
971
|
September 8, 2023
|
|
Display "department" in the widget frontend dropdown alphabetically
|
|
1
|
367
|
September 4, 2023
|
|
Chat Agent has more control - Close chat session and email chat script once closed
|
|
2
|
466
|
August 14, 2023
|
|
Encuestas para evaluar a los agentes
|
|
1
|
305
|
June 30, 2023
|
|
Browser Extension
|
|
2
|
1206
|
May 30, 2023
|
|
Tickets: Custom status, settings and UX improvements
|
|
2
|
314
|
June 15, 2023
|
|
Sending Form by Shortcut
|
|
1
|
460
|
May 24, 2023
|
|
Ability to set ticket priority automatically
|
|
1
|
86
|
March 19, 2025
|
|
Feature Request: Save All Visitor Sessions Including Non-responsive Visitors
|
|
2
|
101
|
February 12, 2025
|
|
Better filtering options for tickets/chats
|
|
1
|
171
|
February 5, 2025
|
|
KnowledgeBase Articles& Categories QOL
|
|
1
|
154
|
January 27, 2025
|
|
Customize font style and size of the title in knowledge base article
|
|
1
|
90
|
January 16, 2025
|
|
Increase chat time before inactivity and close
|
|
0
|
82
|
January 7, 2025
|
