|
Duplication of articles
|
|
0
|
705
|
March 4, 2024
|
|
Sending automatic greeting text should be available as I join chat with the visitor
|
|
2
|
1373
|
February 27, 2024
|
|
Use the same chat over multiple subdomains
|
|
1
|
1413
|
February 1, 2024
|
|
Improved support for the future
|
|
1
|
645
|
January 18, 2024
|
|
Ability to 'Sleep' or pause repeating notifications of the desktop app
|
|
1
|
874
|
January 16, 2024
|
|
New Filter in Reports
|
|
2
|
620
|
January 9, 2024
|
|
Right mouse button should not be disabled in chat window
|
|
0
|
626
|
January 8, 2024
|
|
NPS Measurement
|
|
0
|
594
|
January 3, 2024
|
|
Visual chat request alerts should be available, not only sound
|
|
0
|
658
|
January 3, 2024
|
|
Google Business Profile Chat & Facebook Chat
|
|
2
|
1295
|
November 17, 2023
|
|
Add missed chat as a trigger in the API
|
|
1
|
712
|
November 15, 2023
|
|
Introduce departments hierarchy
|
|
1
|
989
|
November 15, 2023
|
|
Avoid showing the Details ticket number to users on subject email
|
|
1
|
837
|
November 15, 2023
|
|
Data Reporting and Deleting Tags, and filtering by multiple tags
|
|
2
|
1551
|
November 10, 2023
|
|
Suggestion to add transfer to another team
|
|
2
|
686
|
October 23, 2023
|
|
Image upload option in Offline Widget
|
|
1
|
1003
|
September 25, 2023
|
|
Allow AI-Assist Avatar Upload
|
|
7
|
1732
|
September 8, 2023
|
|
Display "department" in the widget frontend dropdown alphabetically
|
|
1
|
722
|
September 4, 2023
|
|
Encuestas para evaluar a los agentes
|
|
1
|
581
|
June 30, 2023
|
|
Browser Extension
|
|
2
|
2094
|
May 30, 2023
|
|
Tickets: Custom status, settings and UX improvements
|
|
2
|
677
|
June 15, 2023
|
|
Sending Form by Shortcut
|
|
1
|
811
|
May 24, 2023
|
|
Make KB private to the web but available to AI assist.
|
|
0
|
19
|
May 12, 2026
|
|
Feature Request Priority: Text-to-Speech for AI Assist / Chatbot Replies
|
|
4
|
47
|
May 11, 2026
|
|
Bulk edit / shared business hours across multiple properties
|
|
1
|
84
|
April 28, 2026
|
|
Filtering multiple status options
|
|
1
|
109
|
April 13, 2026
|
|
Agent Profile Name in WhatsApp messages
|
|
1
|
148
|
April 8, 2026
|
|
add file formats.
|
|
3
|
399
|
April 8, 2026
|
|
Custom Ticket Forms in Live Chat
|
|
3
|
300
|
April 6, 2026
|
|
Always-visible Close Button for Chat Widget
|
|
1
|
597
|
June 12, 2025
|
