|
Improved support for the future
|
|
1
|
590
|
January 18, 2024
|
|
Ability to 'Sleep' or pause repeating notifications of the desktop app
|
|
1
|
800
|
January 16, 2024
|
|
New Filter in Reports
|
|
2
|
581
|
January 9, 2024
|
|
Right mouse button should not be disabled in chat window
|
|
0
|
562
|
January 8, 2024
|
|
NPS Measurement
|
|
0
|
546
|
January 3, 2024
|
|
Visual chat request alerts should be available, not only sound
|
|
0
|
607
|
January 3, 2024
|
|
Google Business Profile Chat & Facebook Chat
|
|
2
|
1213
|
November 17, 2023
|
|
Add missed chat as a trigger in the API
|
|
1
|
667
|
November 15, 2023
|
|
Introduce departments hierarchy
|
|
1
|
918
|
November 15, 2023
|
|
Avoid showing the Details ticket number to users on subject email
|
|
1
|
789
|
November 15, 2023
|
|
Suggestion to add transfer to another team
|
|
2
|
642
|
October 23, 2023
|
|
Image upload option in Offline Widget
|
|
1
|
948
|
September 25, 2023
|
|
Allow AI-Assist Avatar Upload
|
|
7
|
1658
|
September 8, 2023
|
|
Display "department" in the widget frontend dropdown alphabetically
|
|
1
|
670
|
September 4, 2023
|
|
Encuestas para evaluar a los agentes
|
|
1
|
544
|
June 30, 2023
|
|
Browser Extension
|
|
2
|
2007
|
May 30, 2023
|
|
Tickets: Custom status, settings and UX improvements
|
|
2
|
635
|
June 15, 2023
|
|
Sending Form by Shortcut
|
|
1
|
764
|
May 24, 2023
|
|
AI reassign tickets based on context
|
|
0
|
104
|
March 10, 2026
|
|
Custom Ticket Forms in Live Chat
|
|
1
|
133
|
March 10, 2026
|
|
Adding sound when a chat is being transfered on Facebook.
|
|
6
|
457
|
February 26, 2026
|
|
Ability to adjust size of custom attention grabber
|
|
6
|
961
|
February 21, 2026
|
|
Feature Request: Support for Triggers in Messaging Channels (WhatsApp)
|
|
1
|
184
|
February 11, 2026
|
|
Enable Context-Aware API Calls by Passing Current Page URL to Apollo AI
|
|
4
|
891
|
January 8, 2026
|
|
Tawk.to Integration with Microsoft Teams
|
|
1
|
232
|
December 5, 2025
|
|
[Completed] Dark mode in the Dashboard
|
|
4
|
702
|
December 5, 2025
|
|
Be able to change the fields in Ticket Form when adding on a Shortcut
|
|
3
|
351
|
December 1, 2025
|
|
Copy/Paste functionality for multilingual pages in Knowledge Base
|
|
2
|
686
|
October 4, 2025
|
|
Embed Tawk.to Inbox into an iFrame for tools like Teams or Clickup
|
|
2
|
2360
|
October 1, 2025
|
|
Ability to Edit Tags
|
|
1
|
458
|
September 27, 2025
|
