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Feature to initiate a chat with specific agent
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1
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902
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May 25, 2023
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Export of Convesations/Tickets to Zendesk
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3
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1816
|
May 15, 2023
|
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Quick Responses in Chat for Customers
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2
|
871
|
May 12, 2023
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Visitor page navigator report
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1
|
643
|
May 4, 2023
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Stop making chat disappearing for people using add blocker, the chat used to help lost people
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2
|
1223
|
April 19, 2023
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Remove Old Agents From Account / Direct Message List
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1
|
1343
|
April 27, 2023
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Work Order Ticket System with SKUs, Inventory Management, Purchase Order/Procurement System
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3
|
168
|
January 24, 2026
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Hide unread alert icon in the circle on page load, disable auto open
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1
|
82
|
January 22, 2026
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Prevent auto change status to Open & Pending when chatting through FB Messenger or WhatsApp channel
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4
|
80
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January 21, 2026
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Minimize chat button
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3
|
101
|
January 15, 2026
|
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Triggers / Automations expansion
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1
|
119
|
December 30, 2025
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Lead Capture Form Access on Mobile
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1
|
103
|
December 30, 2025
|
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Upgrade Tawk [Urgent]
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|
2
|
157
|
December 29, 2025
|
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Chat Widget - Override Scheduler
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3
|
377
|
December 29, 2025
|
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Adding new folders to "Inbox"
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|
1
|
170
|
December 24, 2025
|
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Optional ticket submission conformation email - change language
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|
1
|
120
|
December 22, 2025
|
|
Workaround for SLA
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|
8
|
505
|
December 18, 2025
|
|
Some Apple iPhone users are unable to contact our customer service team.
|
|
1
|
128
|
December 15, 2025
|
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MFA automatically logging out active sessions
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|
1
|
176
|
December 13, 2025
|
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Easy KB Enhancements (first published date stamp, approval process, reporting innacurate info)
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|
2
|
162
|
December 8, 2025
|
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Have Affiliate Link Populate on Our Widgets
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|
1
|
124
|
December 8, 2025
|
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Allow us to duplicate a Property
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|
1
|
117
|
December 8, 2025
|
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Cumulative total of visits over a specified period
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|
1
|
137
|
November 24, 2025
|
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"End chat" feature for agents
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|
11
|
3477
|
November 21, 2025
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add file formats.
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1
|
207
|
November 17, 2025
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Traditional looking pop up panel
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1
|
211
|
November 3, 2025
|
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We hope the Apple app supports a Simplified Chinese interface.
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|
1
|
139
|
November 3, 2025
|
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Wish: Let customer choose initial widget screen (ie, link directly to chat)
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3
|
489
|
October 28, 2025
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Ticket HTML View - don't display entire thread in replies
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|
3
|
288
|
October 16, 2025
|
|
Link Departments to Suggested messages in the Welcome message
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|
1
|
328
|
October 14, 2025
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