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Workaround for SLA
|
|
8
|
619
|
December 18, 2025
|
|
Some Apple iPhone users are unable to contact our customer service team.
|
|
1
|
220
|
December 15, 2025
|
|
MFA automatically logging out active sessions
|
|
1
|
312
|
December 13, 2025
|
|
Easy KB Enhancements (first published date stamp, approval process, reporting innacurate info)
|
|
2
|
231
|
December 8, 2025
|
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Have Affiliate Link Populate on Our Widgets
|
|
1
|
186
|
December 8, 2025
|
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Allow us to duplicate a Property
|
|
1
|
182
|
December 8, 2025
|
|
Cumulative total of visits over a specified period
|
|
1
|
189
|
November 24, 2025
|
|
"End chat" feature for agents
|
|
11
|
3792
|
November 21, 2025
|
|
add file formats.
|
|
1
|
264
|
November 17, 2025
|
|
Traditional looking pop up panel
|
|
1
|
264
|
November 3, 2025
|
|
We hope the Apple app supports a Simplified Chinese interface.
|
|
1
|
185
|
November 3, 2025
|
|
Wish: Let customer choose initial widget screen (ie, link directly to chat)
|
|
3
|
632
|
October 28, 2025
|
|
Ticket HTML View - don't display entire thread in replies
|
|
3
|
339
|
October 16, 2025
|
|
Link Departments to Suggested messages in the Welcome message
|
|
1
|
382
|
October 14, 2025
|
|
Change Nickname and Supported Languages
|
|
3
|
574
|
October 13, 2025
|
|
Improvements Needed for the Reporting Page
|
|
3
|
437
|
October 13, 2025
|
|
Background image in chatbox
|
|
1
|
340
|
October 10, 2025
|
|
Shortcuts trigger a webhook
|
|
1
|
356
|
October 3, 2025
|
|
Missed Chat Transfer Request notification by email to admins
|
|
1
|
473
|
September 30, 2025
|
|
Add MMS to Twilio integration
|
|
1
|
388
|
September 29, 2025
|
|
Voice option for AI Assist bot
|
|
1
|
323
|
September 25, 2025
|
|
Option to Disable Notifications for Chat-to-Video Call Conversions
|
|
1
|
433
|
September 25, 2025
|
|
Obtaining Trusted Security Certification(s)
|
|
3
|
1195
|
September 16, 2025
|
|
Add option to disable chat users to update their name
|
|
1
|
478
|
September 15, 2025
|
|
TURN OFF DND for idle tawk account
|
|
3
|
287
|
September 10, 2025
|
|
[Done] Include CC in tickets
|
|
8
|
1789
|
September 5, 2025
|
|
Removed the brand logo function. Support adding multiple domain names in domain name settings.
|
|
1
|
273
|
August 25, 2025
|
|
Export chats via API
|
|
7
|
2705
|
August 20, 2025
|
|
Automate adding a tag to a contact based on them viewing a certain page on my website
|
|
1
|
282
|
August 1, 2025
|
|
Chat coversation available when ticket is created
|
|
1
|
250
|
August 1, 2025
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