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More customization for the design of knowledge base
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|
1
|
300
|
June 22, 2025
|
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Accessibility with KB and ticket submission
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|
1
|
505
|
June 13, 2025
|
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Always-visible Close Button for Chat Widget
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1
|
421
|
June 12, 2025
|
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Drop into chat on first click
|
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1
|
357
|
June 4, 2025
|
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Request: Improve Chat History Availability After Agent Ends Session
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1
|
402
|
June 4, 2025
|
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Export detailed chat data to CSV
|
|
1
|
620
|
June 3, 2025
|
|
Have an Option to Ban Device
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|
1
|
400
|
June 3, 2025
|
|
Silent resolve of support tix
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|
5
|
302
|
June 2, 2025
|
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Improve the border in the inicial chat screen with the triggers action
|
|
2
|
285
|
May 28, 2025
|
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Stelth mode for agents
|
|
1
|
284
|
May 27, 2025
|
|
View Article Status on the Knowledgebase List View
|
|
1
|
298
|
May 27, 2025
|
|
Please bring back chatinput on triggers 🙏🏻
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|
6
|
755
|
May 21, 2025
|
|
Request: Table of contents in knowledge base
|
|
1
|
279
|
May 21, 2025
|
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Do Not Want to See Live Preview of Users' Responses
|
|
2
|
498
|
April 21, 2025
|
|
Statistics - Time spent by user by session for Audio Video Add on (Agent Productivity KPI)
|
|
1
|
275
|
April 11, 2025
|
|
RTL support development
|
|
1
|
283
|
April 8, 2025
|
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Standardize thumbnailing when sharing knowledge base links
|
|
1
|
263
|
April 4, 2025
|
|
Couple NotebookLM with the AI
|
|
1
|
283
|
April 4, 2025
|
|
JavaScript API: creating attributes
|
|
1
|
1092
|
April 2, 2025
|
|
Activate AI using the Triggers configuration
|
|
1
|
748
|
March 28, 2025
|
|
Change hard coded "Message Me" text
|
|
3
|
442
|
March 18, 2025
|
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Support for editing ticket reminder text in shortcuts, allowing custom fields to be added
|
|
0
|
388
|
March 13, 2025
|
|
Calendar Integration
|
|
3
|
507
|
March 3, 2025
|
|
Feature to Export All Knowledge Base
|
|
1
|
508
|
February 21, 2025
|
|
Ticket submission form to include attachment option for images
|
|
2
|
374
|
February 20, 2025
|
|
Kanban style "deal pipelines" in the CRM
|
|
3
|
800
|
February 20, 2025
|
|
JOB TITLE in pre-chat form
|
|
1
|
324
|
February 18, 2025
|
|
if an agent forgets to reply in the middle of conservation, automatically send a message
|
|
1
|
600
|
February 17, 2025
|
|
Allow click on copy on custom attribute
|
|
3
|
319
|
February 11, 2025
|
|
Keep the visitor source info on the contact info section
|
|
1
|
574
|
February 6, 2025
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