|
About the Feature Requests category
|
|
1
|
1206
|
August 20, 2025
|
|
Integrate Facebook Messenger ✅, Whatsapp, Telegram and more
|
|
74
|
22997
|
September 22, 2025
|
|
Customize tickets emails
|
|
13
|
2886
|
November 5, 2025
|
|
Import/export knowledge base articles
|
|
22
|
4167
|
October 22, 2025
|
|
Emails language should be customizable
|
|
29
|
2996
|
September 25, 2024
|
|
Tawk to Redesign
|
|
22
|
2140
|
May 29, 2025
|
|
Agent Login Tracking
|
|
5
|
2472
|
July 8, 2024
|
|
Schedule service hours by departments or users
|
|
6
|
2263
|
February 13, 2025
|
|
AI Assist is great but it would be even better if
|
|
10
|
2535
|
November 1, 2023
|
|
Feature to see if customer has read agent's message or not
|
|
10
|
1773
|
August 1, 2025
|
|
Add Dark Mode for dashboard
|
|
16
|
5613
|
August 21, 2024
|
|
AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
|
|
10
|
5366
|
July 20, 2023
|
|
Delete unwanted Tags
|
|
12
|
1472
|
October 24, 2025
|
|
Set up aliases on a property basis
|
|
4
|
932
|
March 14, 2024
|
|
Edit & Delete Messages
|
|
0
|
920
|
April 12, 2023
|
|
Ability to Change Email Language
|
|
3
|
1385
|
September 19, 2024
|
|
Annual schedule - holidays
|
|
3
|
1271
|
December 22, 2023
|
|
Notifications: Twinkling bubble on desktop apps
|
|
3
|
813
|
July 27, 2023
|
|
Adding Hyperlinks to TAWK live chats
|
|
2
|
1675
|
December 26, 2024
|
|
Give option to add another email as CC in the offline replies
|
|
2
|
1959
|
June 6, 2024
|
|
Sound Notifications for Incoming Chats on AI Assist
|
|
7
|
1548
|
May 10, 2024
|
|
Update Knowledge Base article editor to this millennium
|
|
3
|
877
|
October 26, 2023
|
|
Allow Forms in Chat during conversation (not just Pre-chat forms)
|
|
16
|
1624
|
October 30, 2025
|
|
$58 for 250 odd messages doesn't make sense
|
|
6
|
1562
|
May 23, 2025
|
|
Dark Mode for tawk.to
|
|
6
|
2148
|
March 4, 2025
|
|
Implement 2fa to the login
|
|
2
|
1193
|
October 14, 2024
|
|
Chats should be terminated by the operator at the end of the conversation, not only by the visitor
|
|
3
|
927
|
June 20, 2024
|
|
Assigning ticket automatically to specific agent based on contents/words in the email
|
|
6
|
1912
|
February 16, 2024
|
|
A superhero function that we need
|
|
1
|
626
|
September 25, 2023
|
|
Have a trigger which after a user responds to it they have to fill out a pre-chat form
|
|
2
|
927
|
August 18, 2023
|
