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About the Feature Requests category
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1
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1430
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August 20, 2025
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Integrate Facebook Messenger, Whatsapp, Telegram and more
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86
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28026
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April 1, 2026
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Customize tickets emails
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13
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3613
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November 5, 2025
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Import/export knowledge base articles
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23
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5614
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February 4, 2026
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Emails language should be customizable
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29
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3832
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September 25, 2024
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Tawk to Redesign
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24
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3185
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April 8, 2026
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Agent Login Tracking
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7
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2885
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January 5, 2026
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AI Assist is great but it would be even better if
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10
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2984
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November 1, 2023
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Delete unwanted Tags
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14
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1896
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February 5, 2026
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Feature to see if customer has read agent's message or not
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10
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2629
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August 1, 2025
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Edit & Delete Messages
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0
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1076
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April 12, 2023
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[Completed] Add Dark Mode for dashboard
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17
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6718
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December 4, 2025
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AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
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10
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6492
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July 20, 2023
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Schedule service hours by departments or users
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6
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2861
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February 13, 2025
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Set up aliases on a property basis
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4
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1094
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March 14, 2024
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Ability to Change Email Language
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5
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1770
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March 30, 2026
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Annual schedule - holidays
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3
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1602
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December 22, 2023
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Notifications: Twinkling bubble on desktop apps
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3
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971
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July 27, 2023
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Adding Hyperlinks to TAWK live chats
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2
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2038
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December 26, 2024
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Give option to add another email as CC in the offline replies
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2
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2167
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June 6, 2024
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Sound Notifications for Incoming Chats on AI Assist
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7
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1911
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May 10, 2024
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Update Knowledge Base article editor to this millennium
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3
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1113
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October 26, 2023
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[Completed] Dark Mode for tawk.to
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8
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2883
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December 5, 2025
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Allow Forms in Chat during conversation (not just Pre-chat forms)
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16
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2564
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October 30, 2025
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$58 for 250 odd messages doesn't make sense
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6
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2062
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May 23, 2025
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Reply to specific messages
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1
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533
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March 27, 2025
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Implement 2fa to the login
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2
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1453
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October 14, 2024
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Chats should be terminated by the operator at the end of the conversation, not only by the visitor
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3
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1200
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June 20, 2024
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Assigning ticket automatically to specific agent based on contents/words in the email
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6
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2498
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February 16, 2024
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A superhero function that we need
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1
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774
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September 25, 2023
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