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About the Feature Requests category
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2
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814
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February 26, 2024
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Integrate Facebook Messenger ✅, Whatsapp, Telegram and more
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67
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16501
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April 18, 2025
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Customize tickets emails
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11
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1919
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March 4, 2025
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Import/export knowledge base articles
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19
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2661
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November 14, 2024
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Emails language should be customizable
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29
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2247
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September 25, 2024
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Tawk to Redesign
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22
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850
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May 29, 2025
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Agent Login Tracking
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5
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1857
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July 8, 2024
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Schedule service hours by departments or users
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6
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1377
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February 13, 2025
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AI Assist is great but it would be even better if
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10
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1839
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November 1, 2023
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AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
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10
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3973
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July 20, 2023
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Feature to see if customer has read agent's message or not
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4
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857
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January 30, 2025
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Add Dark Mode for dashboard
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16
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4194
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August 21, 2024
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Delete unwanted Tags
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10
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1011
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February 26, 2025
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Set up aliases on a property basis
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4
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639
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March 14, 2024
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Annual schedule - holidays
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3
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838
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December 22, 2023
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Notifications: Twinkling bubble on desktop apps
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3
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502
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July 27, 2023
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Edit & Delete Messages
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0
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710
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April 12, 2023
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Adding Hyperlinks to TAWK live chats
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2
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1086
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December 26, 2024
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Give option to add another email as CC in the offline replies
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2
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1712
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June 6, 2024
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Sound Notifications for Incoming Chats on AI Assist
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7
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1190
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May 10, 2024
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Update Knowledge Base article editor to this millennium
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3
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659
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October 26, 2023
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Implement 2fa to the login
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2
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902
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October 14, 2024
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Ability to Change Email Language
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3
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717
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September 19, 2024
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Allow Forms in Chat during conversation (not just Pre-chat forms)
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14
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780
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July 24, 2024
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Chats should be terminated by the operator at the end of the conversation, not only by the visitor
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3
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644
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June 20, 2024
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Assigning ticket automatically to specific agent based on contents/words in the email
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6
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1168
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February 16, 2024
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Have a trigger which after a user responds to it they have to fill out a pre-chat form
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2
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755
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August 18, 2023
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Substantial improvement of the widget on the site
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5
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570
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June 15, 2023
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$58 for 250 odd messages doesn't make sense
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6
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766
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May 23, 2025
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Enlarge KB images on click
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9
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498
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May 15, 2025
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